Auto body repair after a collision can get your vehicle back on the road, looking almost new. When you have a fleet of vehicles, finding an auto body shop you trust means that you can depend on that company to give you great service and help keep it affordable. Here are some things you can look at to see if you can trust the repair shop with your fleet.
Family, friends, and colleagues know mechanics that have done work on their vehicles. Ask around to see who is good and who isn’t. You probably know a competitor with vehicles like yours. It’s okay to ask who they use to make repairs. Check with the local Better Business Bureau and Chamber of Commerce about different companies in your community. Local business leaders know the reputation of other businesses.
Of course, you have to take online reviews with a grain of salt, but you can tell a lot by looking at a company’s online reviews on Yelp, Facebook, and Google. If they’re all bad, you might want to stay away. If they’re all 5-star reviews, read through to see what people are saying. It might be fake reviews. Look for balance, mostly good, some not-so-good. You may even want to browse through their social media page to see how they respond to customers and followers.
You can tell a lot by stopping by and meeting the technicians at an auto body shop. Look to see how well-maintained it is. Ask about their process for handling commercial auto body repair. Talk to the mechanics and find out what their certifications are in. I-CAR, OEM, and ASE are pretty standard for mechanics in the industry. Find out what percentage of their work is on commercial vehicles versus personal vehicles. Specialty repairs on big rigs or tow trucks aren’t the same as fixing the bumper of a sedan.
Does the shop offer a warranty on the work they do? What is the warranty? How long will the shop back their work?
Contact Turnpike Motors Auto Body in Newington CT for commercial auto body repair.